Terms and Conditions

Last updated: 2026-05-28

§ 1 Scope

(1) These Terms and Conditions (the "Terms") apply to all contracts concluded between CHANGE_ME, Musterstraße 1, 12345 Musterstadt (the "Provider") and customers (the "Customer") regarding the purchase of access to digital outdoor escape games offered on this website.

(2) The Customer is a consumer pursuant to § 13 BGB if they conclude the contract for purposes that cannot be predominantly attributed to their commercial or independent professional activity.

§ 2 Service description

(1) The Provider offers location-based puzzle games ("Games") that are played outdoors using a smartphone with internet connection. After purchase, the Customer receives a join code and a link by email that enables access to one game session for a limited time.

(2) The technical requirements are: smartphone with current browser, mobile data connection, location services (GPS), camera (depending on game). The Provider assumes no responsibility for the Customer's device or internet connectivity.

(3) Game sessions are valid for the period stated on the booking page (default: 48 hours after first join). Unused sessions expire afterwards without refund.

§ 3 Conclusion of contract

(1) The presentation of Games on the website does not constitute a binding offer. By submitting the order form and completing payment, the Customer makes a binding offer to conclude the contract.

(2) The Provider accepts the offer by sending the order confirmation by email containing the join code and access link.

(3) The contract language is German or English depending on the Customer's selection. The contract text is not stored separately by the Provider; the order confirmation and invoice serve as contract documentation.

§ 4 Prices and payment

(1) Prices stated on the website are total prices in Euro (€). As a small business under § 19 UStG, no VAT is shown.

(2) Payment is due immediately upon conclusion of the contract. Accepted payment methods are listed on the checkout page (currently Stripe and PayPal).

(3) Vouchers and discount codes can only be redeemed during the ordering process; subsequent redemption is excluded.

§ 5 Delivery / provision of access

(1) The join code and access link are delivered by email to the address provided by the Customer, immediately after successful payment.

(2) If delivery fails due to incorrect email data provided by the Customer, the Customer bears the cost of any necessary re-delivery.

§ 6 Right of withdrawal for consumers

Consumers have a 14-day right of withdrawal. Details and the consequences of withdrawal are set out in the separate Right of Withdrawal.

Important: The right of withdrawal expires prematurely if the Customer expressly agrees that performance begins before the withdrawal period expires (§ 356 (5) BGB). When booking, the Customer confirms this consent and acknowledges that the right of withdrawal lapses upon first use of the join code.

§ 7 Warranty / liability

(1) The statutory warranty rights apply.

(2) The Provider is liable without limitation for damages caused by intent or gross negligence, as well as for personal injury. For slight negligence, liability is limited to typical, foreseeable damages and only for breach of essential contractual obligations.

(3) The Provider does not assume liability for the Customer's safety in public space during gameplay. The Customer plays at their own risk. The Customer is responsible for compliance with traffic rules, protection of property and personal safety at all times.

§ 8 Customer obligations

(1) The Customer undertakes to use the games personally or within their team only. Sharing the join code with third parties outside the team is not permitted.

(2) The Customer is responsible for the content they upload (photos via the problem report feature). Uploads must not infringe third-party rights or contain illegal content.

(3) Any actions intended to disrupt the service or circumvent security mechanisms are prohibited.

§ 9 Data protection

Information on the processing of personal data is provided in the separate Privacy Policy.

§ 10 Final provisions

(1) These Terms and the entire legal relationship between the Provider and the Customer are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as it does not deprive the consumer of protection granted by mandatory provisions of the law of the country in which they have their habitual residence.

(2) Should individual provisions of these Terms be invalid, the remaining provisions shall remain unaffected.

(3) The European Commission's platform for online dispute resolution can be found at https://ec.europa.eu/consumers/odr. The Provider is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.